Reference

carte123 Privacy Policy for Your Account

Your account details, wallet records and device signals are handled under the carte123 Privacy Policy, so you can understand what happens before opening access.

Account dataWallet recordsDevice controlsCookie choices

Explore the lobby Read FAQ

Know What Wallet Data We Receive

carte123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, including your contact details, phone verification result, login events and support requests. When you use DANA, OVO, GoPay or QRIS, we may receive payment status, reference numbers and receipt details so we can match an

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account action with the correct wallet event. Bank transfer and virtual account activity can create similar records, including the relevant bank rail such as BCA, BRI, Mandiri or BNI. We use this material for account administration, fraud checks, payment reconciliation and legal duties. We do not
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describe access as universal: it depends on local law, and where local law permits, you may request details about processing, correction or deletion through our support path. Retention depends on the reason for collection and any applicable legal requirement.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Privacy Help Beside Account Access

A clear contact path helps when a privacy question appears during login, phone verification or a wallet status check.

CONTROL SETTINGS

Control Cookies, Devices and Retention

We treat privacy as an account process rather than a hidden footer. The policy sets out why we record login devices, phone verification, wallet references and contact history…

DATA USE

We use account and contact data to open access, answer your request, protect login activity and connect a payment receipt…

COOKIE CHOICES

Cookies can remember a session and help us understand whether a login step completed.

DEVICE SECURITY

We may record device type, browser signals and login time to identify unusual access.

RETENTION

We keep records only for the operational, security or legal reason that requires them.

YOUR REQUEST

You may ask what personal data we hold, request a correction or ask about deletion where local law permits.

CONTACT ROUTE

Use our account support path for privacy questions rather than sending identity documents in a public message.

Privacy Policy Answers for carte123

These questions address the privacy points you are most likely to check before opening an account or asking for a record. Each answer stays focused on data, access, cookies, wallet references and the contact route. If your situation is not covered, send the specific request through support so we can apply the right account check and local-law position.

The carte123 Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use DANA or QRIS references to match a payment status with the correct account action, answer receipt questions and protect against mismatched activity. We do not ask for your wallet password through the privacy support route.

Yes. Send an access request through the account support path, identify the registered phone detail and describe the record you want. We may verify account ownership first, and the available action depends on local law.

Contact support and name the field that needs correction, such as a phone detail or wallet reference. We may ask for a verification step before changing sensitive account data, then confirm what can be updated.

Yes. The Privacy Policy explains that cookies can support a session and show whether a login step completed. You can adjust them in browser settings, but blocking some cookies may require another account or phone check.

Retention varies by purpose. Login security records, wallet references, account requests and legal records can follow different periods. We keep each category for the operational, security or legal reason that applies and explain it when asked.

You can submit a deletion request through our support path where local law permits. We first confirm account ownership and identify the records involved; some data may remain when a legal or security duty requires retention.

carte123 Privacy Policy for Your Account

Get Privacy Help Beside Account Access

Control Cookies, Devices and Retention

DATA USE

COOKIE CHOICES

DEVICE SECURITY

RETENTION

YOUR REQUEST

CONTACT ROUTE

Privacy Policy Answers for carte123

01 What does the carte123 Privacy Policy cover?

02 How does carte123 use my DANA or QRIS data?

03 Can I request my personal data from carte123?

04 How do I correct a carte123 account record?

05 Does the Privacy Policy explain cookie use?

06 How long does carte123 keep account and payment data?

07 Can I ask carte123 to delete my data?

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